Refund & Cancellation Policy

Last Updated: 07th October 2026

Himanshu Roy Foundation (“Foundation”, “we”, “us”, or “our”) is a Section 8 Company and Non-Profit Organisation (NPO) established to undertake activities for public benefit, social welfare and other objectives specified in its constitutional documents.

This Refund & Cancellation Policy applies to donations and contributions made through the Foundation’s website:

https://himanshuroyfoundation.org/

1. Nature of Donations

All payments made through the website are voluntary donations/contributions made towards the objectives and activities of Himanshu Roy Foundation.

A donation is not a purchase of any product or service.

Once a donation has been successfully processed and received by the Foundation, it is generally non-refundable and cannot be cancelled.

2. Cancellation of Donation

A donor may request cancellation of a donation only where the transaction has not yet been successfully processed or in circumstances specifically permitted under this policy.

Once the donation has been successfully processed and received by the Foundation, a cancellation request will generally not be accepted.

The Foundation may, at its discretion and subject to applicable laws and verification, consider exceptional cancellation or refund requests.

3. Eligible Refund Circumstances

A refund may be considered in the following circumstances:

• The same donation was accidentally made more than once due to a technical or payment-processing error.
• The donor’s account was debited but the transaction was not successfully completed or the donation was not received by the Foundation.
• An incorrect amount was charged due to a technical or payment-processing error.
• The transaction was otherwise processed incorrectly due to an error attributable to the Foundation or its authorised payment-processing system.
• A refund is required under applicable law or regulatory requirements.

Refunds are not ordinarily provided merely because a donor subsequently changes their mind about making the donation.

4. Refund Request Period

A refund request should generally be submitted within 7 days from the date of the transaction.

Requests received after this period may be considered at the discretion of the Foundation, depending on the circumstances and availability of transaction records.

5. How to Request a Refund

To request a refund, please contact the Foundation using the contact details provided below.

The refund request should include:

• Donor’s full name;
• Email address;
• Mobile/contact number;
• Donation amount;
• Date of donation;
• Transaction/reference ID;
• Payment method used; and
• Reason for requesting the refund.

The Foundation may request additional information or supporting documentation where reasonably necessary to verify the transaction.

6. Verification of Refund Requests

All refund requests are subject to verification.

The Foundation may verify the transaction with its payment gateway, bank or other payment service provider before approving a refund.

The Foundation reserves the right to reject a refund request where:

• The transaction cannot be verified;
• The information provided is inaccurate or insufficient;
• The transaction was successfully completed and does not fall within an eligible refund circumstance; or
• The refund is prohibited or restricted by applicable law.

7. Processing of Approved Refunds

Where a refund is approved, the refund will generally be processed through the original payment method used for the donation.

The time taken for the refunded amount to appear in the donor’s account may depend on the relevant bank, card issuer, UPI provider, payment gateway or other payment service provider.

The Foundation shall not be responsible for delays caused by such third-party service providers.

8. Payment Gateway Charges

Where permitted under applicable law and the applicable payment gateway terms, payment-processing or transaction charges that have already been incurred may not be recoverable.

The Foundation will communicate any applicable deduction before processing a refund where such deduction applies.

9. Failed Transactions

If a donor’s bank account or payment instrument has been debited but the donation transaction has not been successfully completed or the amount has not been received by the Foundation, the transaction may be subject to automatic reversal by the relevant bank or payment gateway.

The donor should contact the Foundation if the amount is not reversed within the applicable banking/payment gateway timeline.

The Foundation will reasonably assist in resolving such cases after receiving the relevant transaction details.

10. Duplicate Transactions

If the same donation is accidentally processed more than once due to a technical or payment-processing error, the donor may contact the Foundation with the transaction details.

After verification, the duplicate transaction may be considered for refund.

11. Fraudulent or Unauthorised Transactions

If you believe that a donation has been made using your payment method without your authorisation, you should immediately contact your bank or payment service provider and notify the Foundation.

The Foundation may investigate the transaction and cooperate with the relevant bank, payment gateway, law-enforcement agency or regulatory authority where required.

12. Donation Receipt

Where applicable, the Foundation may issue a donation receipt for successfully received donations.

If a donation is subsequently refunded, the Foundation may cancel, amend or otherwise adjust the relevant donation receipt and records in accordance with applicable legal and accounting requirements.

13. Foreign Donations

Where foreign donations are accepted, any refund or return of such contribution shall be subject to applicable laws, regulations and requirements governing foreign contributions and the applicable payment/banking system.

14. Policy Changes

The Foundation reserves the right to modify or update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

15. Contact Us

For refund, cancellation or donation-related queries, please contact:

Himanshu Roy Foundation
Website: https://himanshuroyfoundation.org/
Email: contact@himanshuroyfoundation.org
Phone: +91 97680 63398
Registered Office: Mumbai, MH, India

Please include your transaction/reference ID in all payment-related correspondence so that we can identify and verify the transaction.

16. Governing Law

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the Foundation’s registered office, subject to applicable law.